Faced with the growing obsolescence of their contact center solution, the company reached out to Lucernys to rationalize and optimize costs. The main goal was to centralize and harmonize the existing solutions, such as IP telephony or PABX, namely at their contact center level.
The challenges: succeeding in implementing an omnichannel unified solution in Saas mode, as well as setting up fixed telephony, both Business and admin wise, aiming to transform their contact center.
