Insurance company

Implementation of the perf 360 diagnosis

The context

LUCERNYS’ mission was to help a major insurance company control its IT billing and to better face its budget constraints.

The challenge: to optimize and control the expenses of the entire production department for a budget of 20 million euros.

The Results


  • Diagnosis of the situation
  • Kick-off and management of calls for tender
    – Software and hardware maintenance
    – Network
    – Telephony
  • Management of continuous improvement
  • Detailed mapping of the scope

Monthly costs broken down by account/service

  • Detailed contractual analysis
  • Quick Wins
  • Specifications
  • Full year savings: €2.4M excl. VAT
    – Software and hardware maintenance (including ESSO): €1.4 million
    – Network : €0.65 million
    – Telephony : €0.35 million