Real estate management company

Management and deployment of a uc solution

The context

The French leader in property management and real estate transactions called on LUCERNYS to develop and implement a telephony transformation program involving all the employees of its 550 agencies. This support to the deployment of a Unified Communication solution was the first step of the global digital transformation program of the group.

The Results

To accompany this change, Lucernys was entrusted with the management of this program involving all the group’s employees over its vast network of agencies (550). The challenge was to deploy and adopt the new softphone solution of the group among all the employees while guaranteeing the continuity of the company’s service to its customers.

The challenges

  • To transform and standardize telephony within the group’s IT department, to improve service and internal team collaboration, and to guarantee better cost and data control.
  • To bring value to the business and its customers by providing them with more security, modernity and fluidity in their actions and exchanges.


  • Creation of a team around the program director to carry out the deployment of the solution
  • Program director – 1 service provider
  • Telephony deployment project manager – 1 service provider
  • Support technician – 1 contractor
  • Analyst – 1 contractor